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Privacy Policy

Effective Date: October 18, 2024 Last Updated: October 18, 2024

1. Introduction

Prime Solar Energy Pty Ltd (ACN: [Insert ACN Here]) (“Prime Solar Energy,” “We,” “Us,” or “Our“) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs).

This policy applies to all personal information collected by us, including information provided through our website primesolarenergy.com.au, during in-home consultations, or through any other interaction with us relating to our products and services.

2. Collection of Personal Information

We only collect personal information that is reasonably necessary for the provision of our services, which include the supply, design, and installation of:

  • Solar Panels

  • Solar Batteries & Inverters

  • EV Chargers

  • Heat Pumps & Air Conditioners

  • System Maintenance and Upgrades

2.1. Types of Information We Collect

The Privacy Policy personal information we collect may include:

  • Identity Data: Your full name, residential and postal address, telephone number(s), and email address.

  • Financial Data: Details required for billing, invoicing, and processing rebates (e.g., bank account details or payment card information).

  • Property Data: Information about your property necessary for system design and grid connection, such as electricity meter number (NMI), electricity usage data (from your bills), roof type, switchboard location, and photos of your property and electrical components.

  • Regulatory Data: Information required for government programs, including eligibility details for Small-scale Technology Certificates (STCs) and other state-based rebates.

2.2. How We Collect Information

We collect Privacy Policy personal information directly from you when you:

  • Contact us via our website’s “Get a Quote” form.

  • Call us or communicate with us via email.

  • Provide utility bills or property details for system design.

  • Sign a contract or service agreement with us.

We may also collect information indirectly from third parties, such as electricity retailers (with your authorisation) to obtain usage data, and government agencies for rebate application verification.

3. Use of Personal Information

We use your personal information primarily for the purpose for which it was collected, including:

  • Service Delivery: To design, quote, supply, and install your chosen solar, battery, EV, or air conditioning system.

  • Compliance: To process and submit applications for grid connection approval and government incentives (like STCs) on your behalf.

  • Billing and Administration: To manage payment processing, invoicing, and warranty registration.

  • System Monitoring: To set up and monitor the performance of your installed system where remote access is available and agreed upon.

  • Marketing (Opt-in): To send you updates, special offers, and information about new products or services, but only where you have explicitly consented to receive such communications.

4. Disclosure of Personal Information

We may disclose your personal information to third parties only when necessary for our business operations or as required by law:

  • Regulatory Bodies: Clean Energy Regulator (CER) for STC processing, state electricity distributors (e.g., Ausgrid, Endeavour Energy) for grid connection approvals, and relevant government bodies for grants or incentives.

  • Subcontractors: Our licensed electrical contractors and specialist installation teams, where they are performing work on our behalf.

  • Product Suppliers/Manufacturers: For the purpose of registering your product warranties.

  • Professional Advisers: Accountants, lawyers, or auditors.

We ensure that any third party we disclose information to is bound by confidentiality or Privacy Policy obligations with respect to your personal information.

5. Data Quality, Security, and Storage

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up-to-date.

We implement robust physical, electronic, and procedural safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Securing our premises and physical documents.

  • Using secure servers and encryption for website data transfer.

  • Restricting access to your personal information to only those employees who need it to perform their job functions.

When your personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it.

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any information that you believe is inaccurate, incomplete, or out-of-date.

To make an access or correction request, please contact the Privacy Officer using the details below. We will respond to your request within a reasonable time.

7. Marketing Communications

We will only send you marketing material if you have consented to receiving it. You may opt-out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link included in the email.

  • Contacting the Privacy Officer directly.

8. Contacting Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a complaint regarding how we have handled your personal information, please contact our Privacy Officer:

The Privacy Officer Prime Solar Energy Pty Ltd Email: info@primesolarenergy.com.au Phone: 1300 899 294 Postal Address: [Insert Head Office Address Here – e.g., 1/18 Glenmaggie Street, Duffy, ACT 2611]

9. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The most current version will always be posted on our website. We encourage you to review this policy periodically.